F.A.Q.

Account

I have forgotten my password, what can I do?

If you have forgotten your password, click on the "Forgot your password?" Link on the login page. You will then receive an email with a new password.

I have placed an order, but I forgot to create an account. Can I still create an account?

You can always create an account; unfortunately it is no longer possible to link your order to this account. However, it is still possible to follow your order. Once the order has been sent, you will receive an email with a track & trace code in a confirmation email.

ORDER

I have placed an order, but I have not received a confirmation e-mail. What now?

It can take up to 30 minutes before you receive a confirmation email. If you have not received a confirmation e-mail after 30 minutes, please contact our customer service (also accessible via WhatsApp).

Can I pay my order in cash?

No unfortunately not. We accept the following payment methods:

  • iDEAL
  • PayPal
  • Mister Cash
  • MasterCard
  • VISA
  • Bank transfer
  • Giropay
  • Sofort Banking

How much shipping costs do I have to pay?

The shipping costs depend on the country in which you live. Select your products, go to the shopping cart and complete your order. After you have selected your country, you will see the amount of shipping costs.

My order is not complete, what now?

This is of course not the intention. If your order is not complete, please contact our customer service (also accessible via WhatsApp). Send us an email with your order number, the product that you are missing and a photo of the invoice that you received with the order. Then we will ensure that you receive the missing product as quickly as possible.

My order is damaged, what now?

If you have received a damaged product, please contact our customer service (also accessible via WhatsApp). Send a photo of the damaged product. Make sure that the damage is clearly visible on the photo. We will ensure that you receive a new product as soon as possible.

I received a wrong product, what now?

If you have received the wrong product, please contact our customer service (also accessible via WhatsApp). Send us an email with your order number, the product that you are missing, the product that you have received and a photo of the invoice that you received with the order. You can then return the incorrectly received product to us. We will ensure that you receive the right product as quickly as possible.

What happens if a product is no longer available?

If a product is no longer available, you will receive a message from our customer service. You can then choose whether you want to receive another product for the same amount, or whether you will receive your money back.

How can I cancel my order?

To cancel your order, you can contact our customer service (also accessible via WhatsApp). If the order has not yet been sent, we can cancel the order for you, this will no longer be possible after shipment. If the order has already been sent, you can always return the order after receipt. You will receive your money back.

Can I still adjust my order?

As long as your order has not yet been packaged and sent, you can still adjust your order. Pass on your desired changes to our customer service as quickly as possible (also accessible via WhatsApp).

Shipment

Which shipping methods can I choose?

Unfortunately we do not offer the possibility to choose between shipping methods.

How long does it take to ship my order?

Orders placed on a working day before 5:00 pm are shipped the same day. The table below gives an indication of how long it takes before you receive your order in your country.

Country

Delivery time

The Netherlands

1 working day

Belgium

1 – 2 working days

Germany

2 – 5 working days

Other European countries

5 – 10 working days

North- and middle America, Caribbean

10 – 15 working days

Asia, New Zealand and Australia

10 – 20 working days

Other countries

10 – 20 working days

I have not yet received a track & trace code, what now?

If you have not yet received a track & trace code, please contact our customer service (also accessible via WhatsApp). They can provide you with a track & trace code.

Returns

Can I return products?

You can return products within 14 days of receiving your order. Unfortunately, the following products cannot be returned:

  • Software, vinyl and CDs and DVDs that have been removed from the packaging.
  • Products that cannot be returned due to hygienic reasons, such as underwear.
  • Worn and washed clothing.
  • Damaged and incomplete products.

How can I return products?

The products can be returned to the following address:

MIM Store

Transistorstraat 101

1322 CL Almere, Nederland

Do I have to pay to return products?

Unfortunately you have to pay the shipping costs for returning products yourself.

Can I exchange a product for the same product in a different size?

Once you have returned a product, you will receive your money back. You can then order the product again in a different size.

Have you already received my return package?

We process the return packages approximately once a week. If you have returned a package and we have received and processed the return package, you will receive a confirmation email that the money has been returned to your account.

When will I receive my money back?

Once we have received and processed the return package, you will receive an email that the money has been returned to your account. Please keep in mind that it may take a few days before you receive the money in your account.

I have received an email that the money has been refunded, but I have not received anything yet, what now?

After a refund, it can take up to 5 days before you receive the money in your account. If it takes longer than 5 working days, please contact our customer service (also accessible via WhatsApp).

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