Delivery & returns

SHIPPING

SHIPPING COSTS

The shipping costs depend on the total weight of your order. During the check-out these costs will be calculated automatically. Click here to view the shipping costs.

DELIVERY

Minus Is More delivers worldwide. If your order is placed before 16:00, we will give it to DHL the same day (except weekends). DHL will work hard to deliver the package the next day in The Netherlands. For shipments outside The Netherlands it may take longer. For the most up-to-date delivery information and duration within Europe look here: https://www.dhlparcel.nl/en/business/corona-europe

DOUANE

Please note that extra time may be added when clearing customs and that customs may hold the package for up to a maximum of 30 days. Any additional customs fees will be borne by the buyer.

Returns
Did you received a defective or incorrect product from Minus is More?
Please contact us by sending an e-mail to [email protected] Be sure to mention the article, invoice number and the reason why you would like to send back the product(s).

Cooling Off Period
Upon receipt of your order, you have the right to a standard cooling off period of 14 days without giving any reason to terminate the agreement and to return or exchange the product. So within this period you can return a product to us, the postage costs of the return are for your expense. You must also mention in which condition the product will be returned. Depending on the condition of the product (part of) the purchase amount will be refunded.

The cooling off period does not apply in the following cases:

  • software, vinyl, CDs or DVDs of which you have broken the seal
  • Face masks 
  • items that may not be exchanged for hygienic reasons, such as but not limited to underwear. 
  • customized purchases, or specially ordered products 
  • clothing that is worn, of course you can try it on 
  • items that are damaged or incomplete


Percentage you will receive:

  • 100% - Product is complete, open, but unused - sent back in original packaging *
  • 80% - Product is complete, open, but unused - NOT sent back in original packaging * 
  • 60% - Product is complete, used and is sent back in original packaging * 
  • 50% - Product is complete, used and not sent back in original packaging *


* amount excluding shipping costs.

If you terminate the agreement, the amount on the invoice or a percentage of the product price according to the system above will be deposited by Minus is More within 30 days into the bank account which must be given when sending us an e-mail. When returning a product you must add the invoice of your order. The product must be sent through prepaid postage to:

Minus is More
Attn: Return departement
Transistorstraat 101
1322 CL Almere
Netherlands

Important:

  • You must return the product in the original and undamaged packaging
  • shipping costs and the risk of returning are on your expense 
  • ensure a thorough package besides the original packaging. Do not attach stickers or other notes to the original packaging. If this is done the product can not be exchanged because of unsaleability 
  • the invoice or a copy of it should be send along with the return 
  • You must add the e-mail confirmation.  
  • unstamped packages or cash on delivery sent packages will not be accepted by us and will automatically return to you
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