Delivery & returns
The shipping costs depend on the total weight of your order. During the check-out these costs will be calculated automatically. Click here to view the shipping costs.
Minus Is More delivers worldwide. Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. DHL will work hard to deliver the package the next day in The Netherlands. For shipments outside The Netherlands it may take longer. For the most up-to-date delivery information and duration within Europe look here: https://www.dhlparcel.nl/en/business/corona-europe
The delivery time is an indication, the actual delivery time can be different and is counted from the moment the package is handled and received at DHL. Many factors will influence shipping times and the courier will ultimately be responsible for delivery.
Please note that extra time may be added when clearing customs and that customs may hold the package for up to a maximum of 30 days. Any additional customs fees will be borne by the buyer.
Did you received a defective or incorrect product from Minus is More?
Please contact us by sending an e-mail to [email protected] Be sure to mention the article, invoice number and the reason why you would like to send back the product(s).
Cooling Off Period
Upon receipt of your order, you have the right to a standard cooling off period of 30 days without giving any reason to terminate the agreement and to return or exchange the product. So within this period you can return a product to us, the postage costs of the return are for your expense. You must also mention in which condition the product will be returned. Depending on the condition of the product (part of) the purchase amount will be refunded.
The cooling off period does not apply in the following cases:
- software, vinyl, CDs or DVDs of which you have broken the seal
- Face masks
- items that may not be exchanged for hygienic reasons, such as but not limited to underwear.
- customized purchases, or specially ordered products
- clothing that is worn, of course you can try it on
- items that are damaged or incomplete
Return package shipping
Bring your package to a postal location and then send it to the address below, we recommend that you always send the package with a track and trace code as proof that the package has been sent to us. Are you returning a package to us located outside the EU? Please indicate that your package is a return shipment. Otherwise, any additional customs costs will be for your own account.
Minus is More Store
Attn: Return departement
1047 HP Amsterdam
- You must return the product in the original and undamaged packaging
- shipping costs and the risk of returning are on your expense
- ensure a thorough package besides the original packaging. Do not attach stickers or other notes to the original packaging. If this is done the product can not be exchanged because of unsaleability
- the invoice or a copy of it should be send along with the return
- You must add the e-mail confirmation.
- unstamped packages or cash on delivery sent packages will not be accepted by us and will automatically return to you