Delivery & returns

SHIPPING

SHIPPING COSTS

The shipping costs depend on the total weight of your order. During the check-out these costs will be calculated automatically. Click here to view the shipping costs.

DELIVERY

Minus Is More delivers worldwide. Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. DHL will work hard to deliver the package the next day in The Netherlands. For shipments outside The Netherlands it may take longer. For the most up-to-date delivery information and duration within Europe look here: https://www.dhlparcel.nl/en/business/corona-europe

The delivery time is an indication, the actual delivery time can be different and is counted from the moment the package is handled and received at DHL. Many factors will influence shipping times and the courier will ultimately be responsible for delivery.

DOUANE

Please note that extra time may be added when clearing customs and that customs may hold the package for up to a maximum of 30 days. Any additional customs fees will be borne by the buyer.

RETURNS

RETURNING PERIOD

After receiving your order you are entitled to a cooling-off period of 30 days without giving reasons to terminate the agreement and return the product (right of withdrawal). Within this period you can return a product to us, the shipping costs of the return are for your own account. Exchanges are unfortunately not possible.

ONLINE RETURN WITHIN EUROPE

Click here to enter the return portal.

Follow the steps in the portal. You will find here:

• Your ordered products
• The costs of the return
• Where to drop off your parcel
• Your track & trace

ONLINE RETURN OUTSIDE EUROPE

When returning one or more products, please fill in the return form, include it to your package and send it to our address. You can find our return form and address at the end of this page. We recommend that you always send the package with a track and trace code as proof that the package has been sent to us. Please indicate that your package is a return shipment. Otherwise, any additional customs costs will be for your own account.

IMPORTANT POINTS ABOUT RETURNS:

The relevant products must be returned within 30 days of receipt

• The products must be unused and unwashed
• CDs & vinyls of which the seal has been broken cannot be returned
• You must return the product in its original and undamaged
• Packaging
• Shipping costs and the risk of returning the product are at your own expense
• Make sure the packaging is good, next to the original packaging so it cannot be damaged during shipping
• Add the completed return form to the package (Only required outside Europe)
• Register your return by sending an email to [email protected] (Only required outside Europe)
• Keep your Track & Trace code as proof that you have sent the item to us

RETURN CONDITIONS

When we receive a product back that is not in its original state because the product has been clearly used/worn, the refund will expire and we will send the products back. We will ask you to pay the shipping costs.

By used/worn we mean the following:

• Odours on the item 
• Stains on the item
• Hair on the item
• The item has been washed
• Damages to the item

REFUND PERIOD

We will refund you immediately after your return shipment has been approved and processed. Minus is More Store will refund the amount of the returned items (excluding shipping costs - provided you return your entire order) within 14 business days to the same bank account used to make the purchase. Unfortunately, it is not possible to refund the purchase amount to another bank account.

How much time it takes for the money to reach your bank account depends on your payment method:

iDEAL: within 3 business days
Credit card: within 10 business days
Paypal: within 6-10 business days

RECEIVED DAMAGED OR WRONG ARTICLE

Did you receive a damaged/defective product or a wrong article?

For orders within Europe, make a report in the return portal here. 

For orders outside Europe, please contact our customer service team by sending an email to [email protected] 

Please mention the following:

• Your name
• The order number
• The article (+photos)
• The reason why the product is not good and you want to return it.

Our customer service will handle the problem and try to solve it as soon as possible.

If you are returning a defective/incorrect package outside Europe, please check with customer service the exact shipping method and/or the amount of the costs. Not all extra options are necessary. If you do not do this, you will have to pay the extra costs yourself and only the amount of a standard shipment will be refunded.

RETURN FORM

Download the return form. 

RETURN ADDRESS

Minus is More Store
Attn: Return departement
Casablancaweg 12-D14 
1047 HP Amsterdam
The Netherlands